This document sets out the rules governing the use of the 38win platform: registration, Sports Betting, Live Casino, bonuses, deposits and withdrawals, privacy, and responsible gambling. Please read carefully — by creating an account, you agree to all the terms described here.
By accessing, browsing, or using any feature of the platform 38win, available at 38win.world, you confirm that you have read, understood, and fully agree to these Terms and Conditions, as well as our Privacy Policy and all other guidelines published on this site. If you do not agree with any part of this document, you should not create an account or use the services of the 38win.
Simply registering on the platform constitutes full and irrevocable acceptance of these terms. Continued use of the 38win following the publication of updates to this document constitutes acceptance of the revised versions. We recommend that you periodically review this page to stay informed of any changes.
These Terms and Conditions are governed by Brazilian law applicable to the entertainment and betting industry. Any dispute will be resolved preferably through mediation — and, if necessary, before the courts of São Paulo, Brazil.
Use of the platform 38win is available exclusively to individuals aged 18 or over who are residents of Brazil. Registration and use of the platform by minors is strictly prohibited under any circumstances. The 38win may request proof-of-age documents at any time, and any account held by a user under 18 will be closed immediately, with any remaining balance returned to the original payment method.
Each user may hold only one active account on the 38win. Creating multiple accounts with the same CPF, email address, phone number, or device is not allowed. Opening multiple accounts — whether to claim multiple welcome bonuses, bypass restrictions, or for any other reason — is considered a serious violation of these terms and will result in the immediate suspension of all accounts involved and the cancellation of any pending bonus balances.
By registering, you agree to provide accurate, complete, and up-to-date information: your full legal name as it appears on your official ID, a valid CPF, your actual date of birth, an active email address, and a Brazilian mobile number with area code. Providing false or outdated information may result in account suspension or closure, and the 38win reserves the right to hold withdrawals until identity verification has been successfully completed.
The 38win uses identity verification processes (KYC — Know Your Customer) as a security measure and to comply with international anti-money laundering guidelines. Full verification is required before your first withdrawal and may include submitting a government-issued photo ID (national ID, driver's license, or passport), recent proof of address, and in some cases a selfie with your document. The review period is up to 48 business hours after all requested documents have been submitted.
You are solely responsible for keeping your account on the 38win. Keep your password confidential and do not share it with anyone. If you suspect unauthorized access to your account, contact support immediately at suporte@38win.world or via live chat. The 38win is not liable for losses resulting from the voluntary or involuntary sharing of login credentials by the user.
Your account on the 38win is personal and non-transferable. Selling, transferring, or assigning accounts between users is not permitted. The balance in an account cannot be moved to another account on the platform — any movement of funds must go exclusively through the available deposit and withdrawal methods.
Accounts inactive for more than 12 consecutive months may have any unused bonus balance automatically expire. Real-money balance remains available for withdrawal regardless of the period of inactivity, as long as identity verification has been completed.
The 38win accepts Brazilian payment methods only. Available deposit and withdrawal options include: Pix (QR Code and Pix key), boleto bancário, Visa and Mastercard credit and debit cards, PicPay, Mercado Pago, and TED bank transfers from any Brazilian bank — including Nubank, Itaú, Bradesco, and Banco do Brasil. Cash payments, cryptocurrencies, and international transfers are not accepted.
The minimum deposit at 38win is R$ 20.00 per transaction. The minimum withdrawal is R$ 30.00. Pix deposits are credited in up to 10 seconds. Boleto bancário deposits take up to 1 business day after payment. Pix withdrawals are processed within up to 5 minutes of the request, including weekends and public holidays. Withdrawals via other methods may take up to 3 business days. The 38win does not charge fees on deposits or withdrawals.
All withdrawals must be made to a payment method registered under the same account holder's name. Withdrawals to third-party accounts are not permitted. The 38win reserves the right to request additional documentation for withdrawals exceeding R$ 5,000.00 per month, as a security and compliance measure. If irregular activity is suspected, a withdrawal may be temporarily held pending an internal review — the user will be notified by email if this occurs.
All bets placed on the 38win are final once confirmed by the system. A bet cannot be cancelled after confirmation, except in specific situations outlined in each game mode's rules or when the 38win identify a technical error in the odds display. In cases of a manifest odds error — for example, odds of 100.00 on a clear favorite — the 38win reserves the right to void the affected bets and return the staked amount to the user's balance.
Bets on events that are cancelled or postponed by more than 36 hours will be automatically voided and the staked amount returned to your balance. If an event is temporarily suspended and resumed within 36 hours, all bets remain valid. Official results published by the governing body of each competition — CBF for the Brasileirão and Copa do Brasil, CONMEBOL for the Libertadores and Sul-Americana, UFC for MMA — are the results used to settle bets on the 38win.
Live bets on the 38win are subject to the specific conditions of each market. The platform may temporarily suspend live markets during key moments (goal, red card, timeout) to recalculate odds. Bets confirmed before a suspension remain valid. The 38win is not responsible for connection delays that prevent a live bet from being confirmed.
The minimum bet on the 38win is R$ 2.00. Maximum limits vary by sport, competition, and specific market, and are displayed on the confirmation screen for each bet. The 38win reserves the right to adjust individual betting limits based on account usage profile, without prior justification.
The bonuses offered by the 38win — including the welcome bonus, reload bonuses, and seasonal promotions — are subject to the specific terms and conditions published on each offer's page. The general rules that apply to all bonuses are:
The welcome bonus is valid for each user's first deposit only. Deposits made before registration is complete or without a bonus code being activated are not eligible retroactively. Visit the bonus page for detailed and up-to-date rules.
The live casino games available on the 38win — including blackjack, roulette, baccarat, and live poker — are provided by internationally certified suppliers: Evolution Gaming, Pragmatic Play, and Playtech. These providers are regularly audited by independent bodies to ensure the integrity of results, which are generated using physical cards and verified decks, visible on camera during play.
The RTP (Return to Player) of each game is determined by the provider and displayed in the game information before each session begins. The RTP of live blackjack at 38win ranges between 98.5% and 99.5% depending on the variant and the player's strategy. The house does not manipulate live game outcomes — any identified technical irregularity results in the affected round being voided and all related bets being returned.
The slots and crash games available on the 38win use certified Random Number Generators (RNG). The RTP for each slot is shown on the game screen. Minimum and maximum bets per round vary by game — amounts are displayed before each session.
The 38win believes that betting is a form of entertainment and should be treated as such. The platform offers responsible gambling tools that can be activated directly from the account dashboard, with no need to contact support:
Use of the platform is prohibited for individuals experiencing gambling-related financial difficulties or who have been diagnosed with a gambling disorder. If you or someone close to you needs help, please contact the Federal Council of Psychology (CFP) or specialized responsible gaming support services available in Brazil.
The handling of personal data on the 38win complies with the provisions of Brazil's General Data Protection Law (LGPD — Law No. 13,709/2018). Data collected during registration and platform use is used exclusively for: identity verification, payment processing, experience personalization, betting and promotional communications (with the option to unsubscribe at any time), and compliance with legal obligations.
No personal or financial data is sold or shared with third parties for commercial purposes. Data may be shared with operational partners strictly necessary for the platform to function — such as payment providers and game providers — under confidentiality agreements. For detailed information, please refer to our Privacy Policy at /privacy-policy.
Use of the 38win is subject to compliance with this platform's rules and applicable Brazilian law. The following are expressly prohibited:
The 38win monitors betting patterns and platform behavior to identify suspicious activity. If any prohibited practice is detected, the account involved may be suspended or terminated immediately, and any winnings obtained through irregular conduct may be voided and made unavailable for withdrawal.
The 38win reserves the right to suspend or close any account without prior notice in the event of a breach of these Terms and Conditions, suspected fraud or illegal activity, failure to complete identity verification, or a request from competent authorities. In cases of closure due to a violation, bonus balance is automatically cancelled. Real-money balance will be returned following an internal review, provided there is no evidence of fraudulent activity.
Users may also request voluntary account closure at any time by contacting customer support. In that case, any available real money balance will be returned via Pix after identity verification is completed. The refund is processed within up to 5 business days after verification.
The 38win may revise these Terms and Conditions at any time, with or without prior notice, to reflect operational, legal, or product changes. The updated version will be published on this page with the revision date shown at the top of the document. Continued use of the platform after any changes are posted constitutes acceptance of the most current version of the terms.
For substantial changes that directly affect user rights — such as changes to withdrawal rules or bonus rollover requirements — the 38win will send an email notification to all users with an active account at least 7 days in advance.
Questions about these Terms and Conditions can be sent to suporte@38win.world. Our team responds in Portuguese within 24 business hours for matters related to this document.
Behind the formal terms, there are concrete commitments that 38win makes to every bettor registered on the platform.
38win's terms are written in plain language so any Brazilian bettor can clearly understand what is and isn't allowed. No important clause is buried in footnotes or unreadable fine print — what's written here is what applies.
256-bit SSL encryption on all data transmitted. User balances are held in accounts segregated from the company's operating funds. Your financial data is never shared with third parties for any purpose beyond what is strictly necessary for the platform to function.
Pix deposits arrive in up to 10 seconds. Withdrawals processed in up to 5 minutes, every day — including holidays and overnight. No fees on deposits or withdrawals. No minimum waiting period between deposit and withdrawal. 38win's payment rules are designed to make things easier, not harder.
All terms for the 38win welcome bonus and other promotions are published before activation. Rollover, time limit, minimum odds, and restrictions — everything is available for you to review before deciding whether to activate any promotion.
Deposit limits, account pause, and self-exclusion actually work and are available directly in your account dashboard — no need to open a support ticket or wait for approval. 38win believes betting should be entertainment, not a burden.
Any questions about these terms or how the platform works can be resolved via live chat in Portuguese, available 24 hours a day with a response time of under two minutes. Real agents — not bots with generic replies.
For those who want the key points before reading the full document. These are the questions 38win users ask most.
Each individual may hold only one active account at 38win. Duplicate registrations using the same CPF or device are automatically blocked and any bonuses are cancelled.
Use of the platform is restricted to users aged 18 and over. 38win verifies age at the time of the first withdrawal and may request documentation at any time.
The standard requirement to convert a bonus into real money is to wager 5x the bonus amount on bets with minimum odds of 1.50, within 30 days of the deposit.
Withdrawals on 38win must be requested to the same payment method and account holder used at registration. Withdrawals to third-party accounts are not processed.
Once confirmed by the system, bets cannot be cancelled by the user. Exceptions apply only to technical odds errors and cancelled events.
A government-issued ID and proof of address are required before your first withdrawal. Documents are reviewed within up to 48 business hours after complete submission.
| Rule | Welcome Bonus | Reload Bonus |
|---|---|---|
| Eligibility | First deposit for new users | Users with an active account |
| Rollover requirement | 5x the bonus amount | 3x to 5x depending on the promotion |
| Timeframe to complete rollover | 30 calendar days | As defined per promotion |
| Minimum odd per selection | 1,50 | 1,50 |
| Minimum eligible deposit | R$ 20.00 | As defined per promotion |
| Duplicate account / duplicate CPF | Not eligible — bonus cancelled | Not eligible — bonus cancelled |
| Live bet contribution | 100% (same rate as pre-match) | 100% (same rate as pre-match) |
| Cash out during rollover | Bet does not count toward rollover | Bet does not count toward rollover |
Specific conditions for each promotion may vary. Check the bonus page for detailed and up-to-date rules.
Minimum deposit: R$ 20.00 · Minimum withdrawal: R$ 30.00 · No transaction fees · Pix withdrawals in up to 5 minutes
Now that you know the rules, it's time to get started. Create your account in under two minutes, deposit via Pix, and claim your welcome bonus on Brasileirão matches, UFC, or the live casino with Portuguese-speaking dealers.
18+ · Play responsibly · Minimum deposit R$ 20.00 · Withdrawal via Pix in minutes